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DALLAS, Aug. 19, 2021 /PRNewswire/ — Southwest Airlines Co. (NYSE: LUV) and the International Association of Machinists and Aerospace Workers (IAM) have reached a Tentative Agreement for Southwest’s more than 5,000 Customer Service Employees. “The parties concluded these negotiations with an agreement designed to reward our hard-working Employees, support future market expansion for Southwest, and increase our overall efficiency,” said Vice President of Labor Relations Russell McCrady.
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